Meta Data Deletion Instructions

Loomis provides an AI chatbot platform for businesses. If you have interacted with a business’s bot powered by Loomis on Facebook Messenger, Instagram Direct, or via public comments, you have the right to request the deletion of your data.

How to Request Data Deletion

To request the deletion of your data, please follow these steps:

1. Send an email to legal@loomis.bot.
2. Use the subject line: “Data Deletion Request”.
3. In the body of the email, include your Facebook or Instagram profile name (exactly as it appears on your profile), the business page or account you messaged or commented on, and roughly when. If you can, also copy a few words from one of your messages. This helps us find your data, and make sure we delete only yours.

What Data Will Be Deleted

Upon receiving a valid request, we will delete the following data associated with your profile:

• Chat sessions and transcripts
• Individual chat messages
• Any extracted leads (e.g., email or phone number captured during chat)
• Comment interaction logs

Response Timeline & Confirmation

We will process your data deletion request within 30 days. Once we receive your request, you will receive an email containing a unique confirmation tracking code so you can follow up on the status of your deletion request.

Data Controller Notice

Please note that the business client (the owner of the Facebook Page or Instagram account you interacted with) is the primary Data Controller of your information. While Loomis will delete the data stored on our platform, you may also need to contact the business directly to ensure they have deleted any data they may have stored externally.